1. Monthly Message-on-Hold Program

Our Monthly Message-on-Hold Program is billed as a recurring subscription and renews automatically until cancelled.

Customers may cancel their subscription at any time. Cancellation becomes effective at the end of the current billing period, and no future subscription charges will be made.

1.1 Current Billing Period

Subscription fees are billed in advance and are non-refundable once payment has been successfully processed.

Customers will continue to receive Services through the end of the current paid billing period following cancellation.

1.2 Service Interruptions

If Paws Pause is unable to provide the subscribed Service due to circumstances within our reasonable control, we may, at our sole discretion, issue a full or partial refund, apply a service credit, or provide another appropriate remedy.

2. One-Time Recordings

One-Time Recordings are custom-produced specifically for each Customer.

Because each Recording is created to the Customer's unique specifications, purchases are non-refundable once payment has been successfully processed.

2.1 Before Payment

Customers may modify or cancel their order at any time before payment has been successfully processed.

2.2 After Payment

Once payment has been successfully processed, the order is considered confirmed and enters our production workflow.

If Paws Pause is unable to provide the purchased Service due to circumstances within our reasonable control, we may, at our sole discretion, issue a full or partial refund, provide a service credit, or offer another appropriate remedy.

2.3 Production Errors

If Paws Pause introduces a Production Error, we will correct the Recording at no additional charge.

Production Errors include errors such as incorrect wording, incorrect pronunciation where proper guidance was provided, missing customer-provided information, or technical defects introduced during production.

Corrections resulting from changes requested by the Customer after production has been completed are not considered Production Errors and may require an additional fee.

3. Billing Errors and Duplicate Charges

We strive to ensure that all charges are accurate and transparent.

If you believe you have been charged incorrectly, charged multiple times for the same Service, or identify any other billing discrepancy, please contact Paws Pause as soon as reasonably possible.

3.1 Billing Error Review

Upon receiving notice of a potential billing error, we will promptly investigate the matter and, if necessary, request additional information to verify the claim.

3.2 Duplicate Charges

If we determine that a duplicate or incorrect charge has occurred, Paws Pause will promptly issue a refund to the original payment method or provide another appropriate remedy.

3.3 Unauthorized Charges

If you believe your payment method has been used without authorization, we encourage you to notify both Paws Pause and your financial institution immediately so the matter can be investigated and resolved as quickly as possible.

4. Chargebacks and Payment Disputes

Our goal is to resolve billing concerns quickly and fairly.

Before initiating a chargeback or payment dispute with your financial institution, we encourage Customers to contact Paws Pause so we have an opportunity to investigate and resolve the issue.

4.1 Contact Us First

Most billing questions and concerns can be resolved quickly without the need for a formal payment dispute.

Our team is committed to working with Customers in good faith to reach a fair resolution whenever possible.

4.2 Chargeback Investigations

If a chargeback or payment dispute is initiated, Paws Pause reserves the right to suspend work on pending projects or temporarily suspend Services while the matter is under review.

We may provide relevant documentation to the applicable payment processor or financial institution to support our response to the dispute.

4.3 Fraud Prevention

Paws Pause reserves the right to decline future orders, suspend Services, or require alternative payment methods if we reasonably believe that a payment has been made fraudulently or in violation of our Terms of Service.

4.4 Effect on Services

Initiating a payment dispute does not automatically cancel a Subscription or terminate an agreement with Paws Pause.

Customers remain responsible for any undisputed charges and for complying with the Terms of Service while the dispute is being resolved.

5. Promotional Pricing and Discounts

From time to time, Paws Pause may offer promotional pricing, introductory offers, coupon codes, referral incentives, or other discounts.

Unless otherwise stated, promotional offers are subject to their published terms and cannot be combined with other discounts or applied retroactively to previous purchases.

5.1 Promotional Eligibility

Promotional offers are valid only during the advertised promotional period and may be subject to eligibility requirements, usage limits, or other conditions.

Paws Pause reserves the right to modify, suspend, or discontinue any promotion at any time.

5.2 No Cash Value

Promotional discounts, coupons, credits, and special offers have no cash value, are non-transferable, and may not be redeemed for cash unless required by applicable law.

5.3 Subscription Promotions

If a promotional price is offered for a subscription, the promotional rate applies only for the period specified at the time of purchase.

Unless otherwise stated, subscriptions will automatically renew at Paws Pause's then-current standard pricing.

6. Refund Processing

When Paws Pause approves a refund, it will generally be issued using the original payment method used for the purchase.

Depending on your financial institution or payment provider, it may take several business days for the refund to appear on your account after it has been processed.

6.1 Processing Time

Refund processing times vary by payment provider, card issuer, and financial institution.

While Paws Pause processes approved refunds promptly, we are not responsible for delays caused by banks, credit card issuers, payment processors, or other third parties.

6.2 Alternative Remedies

In certain situations, Paws Pause may, at its sole discretion, offer a service credit, replacement Service, or other appropriate remedy instead of issuing a monetary refund.

6.3 Contact Us

If you have questions regarding this Refund Policy or believe you are entitled to a refund, please contact us before initiating a payment dispute.

Our team will review your request and work with you in good faith to reach a fair resolution whenever possible.

7. Changes to this Refund Policy

Paws Pause may update this Refund Policy from time to time to reflect changes in our Services, business practices, payment methods, legal requirements, or operational procedures.

The most current version of this Refund Policy will always be available on our Website and will include the "Last Updated" date at the top of the page.

7.1 Material Changes

If we make material changes to this Refund Policy that affect existing Customers, we will provide reasonable notice through our Website, email, customer portal, or other appropriate communication channels where required by applicable law.

7.2 Continued Use

By continuing to purchase or use our Services after an updated Refund Policy becomes effective, you acknowledge and accept the revised Refund Policy.

8. Contact Us

If you have questions about this Refund Policy, believe a billing error has occurred, or would like to discuss a refund request, we're here to help.

We encourage Customers to contact us before initiating a payment dispute, as most issues can be resolved quickly through our support team.

This Refund Policy supplements, and does not replace, the Terms of Service. In the event of a conflict, the Terms of Service shall govern unless otherwise required by applicable law.

Paws Pause

Email: billing@paws-pause.com

Website: https://www.paws-pause.com

Mailing Address:

Paws Pause, LLC

30 N. Gould Street, Suite R

Sheridan, Wyoming 82801

United States