Trusted by more than 250 veterinary hospitals across the United States.

Educate Clients

Share preventive care tips, seasonal reminders, and information about your services.

Build Trust

Reassure clients with consistent, professional communication that reflects your practice's commitment to quality care.

Reduce Repetitive Questions 

Answer frequently asked questions before your team even picks up the phone.

Veterinary Message-on-Hold

Turn every hold into a better client experience.

Every phone call is an opportunity to educate, reassure, and strengthen the relationship with your clients. Paws Pause transforms hold time into a professional communication experience with customized message-on-hold programs created exclusively for veterinary practices.

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Hear Sample Recordings

Create a Better Experience 

Replace generic music with content that keeps callers informed and engaged.

The average veterinary hospital places hundreds of callers on hold every week. Done well, those moments become opportunities to educate clients, promote services, and improve the overall caller experience.

Everything you need. Updated every month.

Every subscription includes:

  • Professionally written veterinary scripts

  • Monthly fresh recordings

  • Practice-specific announcements

  • Seasonal educational content

  • Licensed background music

  • Professionally recorded voices

  • Automatic monthly delivery

70% of callers placed on hold

For many callers, the hold experience is one of their first interactions with your practice. Professional messaging helps reinforce your brand and creates a more polished, reassuring experience.

15% more Service Inquiries

Businesses using informative on-hold messaging have reported up to a 15% increase in inquiries about products and services mentioned while callers are waiting.

8% Lower Call Abandonment

Our clients have reduced call abandonment rates by an average of 8%.

How it Works

Tell Us About Your Practice

We learn about your hospital, services, providers, and communication goals.

We Create Your Content

Custom scripts. Professional voice talent. Veterinary-focused messaging.

We make it easy

Whether we automate the process or provide ready-to-upload files, we make sure your recordings are always current with minimal effort from your team.

Fresh Content Every Month

Seasonal reminders. Practice updates. New recordings every month.

Multi-Location Organizations

Custom Pricing

For veterinary groups looking to standardize communication across multiple hospitals.

  • Volume discounts

  • Centralized content management

  • Customized implementation

  • Dedicated onboarding

  • Enterprise support

FAQs

  • We specialize in creating customized message-on-hold programs for veterinary hospitals across the United States, with a focus on primary care, specialty hospitals, and urgent care and emergency services. Our programs provide valuable information to pet owners while they wait on hold, helping to educate and engage them while building trust with your practice.

  • We work collaboratively with you to determine the topics for your hospital's on-hold messages. By combining your knowledge of your client base and key services with our expertise in messaging that works, we can curate messages that are not only effective but also timely and seasonally appropriate.

  • Absolutely! Our Paws Pause service is specifically designed to work with voice-over-internet-protocol (VOIP) systems, so you can use our service with confidence knowing that it will work seamlessly with your existing setup.

  • We work with you to gather information to create your custom scripts. We then present the scripts to you for final approval before heading to the studio to produce your on-hold messages. This process typically takes 10 to 15 days, but you can feel at ease with your core or placeholder messages playing in the meantime, allowing us to take the time needed to create quality messages tailored to your hospital.

  • Yes, you can cancel your subscription with us at any time.

  • With a custom on-hold program, you can:

    Increase sales by promoting your services, products, and special offers.

    Drive traffic to your website and social media channels, giving your business greater exposure and visibility.

    Create a positive first impression for callers, giving them a sense of what your practice is all about and why you're the best choice for their pet.

    Educate callers about the importance of your services for their pet's health, building trust and loyalty with your clients.Item description

  • Yes. Paws Pause works with virtually every modern business phone system, including Weave, RingCentral, Microsoft Teams, Zoom Phone, Cisco, 8x8, Dialpad, and many others.