VETERINARY MESSAGE-ON-HOLD

Turn every hold into a better client experience.

Every phone call is an opportunity to educate, reassure, and strengthen the relationship with your clients. Paws Pause transforms hold time into a professional communication experience with customized message-on-hold programs created exclusively for veterinary practices.

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Trusted by more than 250 veterinary hospitals across the United States.

THE IMPACT OF BETTER COMMUNICATION

Educate Clients

Share preventive care tips, seasonal reminders, and information about your services.

Every call is an opportunity to strengthen the client relationship.

Build Trust

Reassure clients with consistent, professional communication that reflects your practice's commitment to quality care.

Reduce Repetitive Questions 

Answer frequently asked questions before your team even picks up the phone.

Create a Better Experience 

Replace generic music with content that keeps callers informed and engaged.

THE IMPACT OF BETTER COMMUNICATION

Every call is an opportunity to strengthen the client relationship.

01

Custom Content

Profesionally written messages tailored to your hospital, services, and communication goals

02

Monthly Updates

Fresh recordings every month featuring seasonal reminders, promotions, and practice announcements.

03

Professional Production

Studio-quality voice talent, licensed music, and broadcast-ready audio.

Every month, your callers hear fresh, relevant, professionally managed content—without adding extra work for your team.

04

Managed Delivery

We can automatically deploy new recordings to supported communications platforms or provide ready-to-use audio files for your team to upload.

15%

more service inquiries

70%

Businesses using informative on-hold messaging report up to a 15% increase in inquires about products and services.

of callers placed on hold

For many callers, the hold experience is one of the first interactions with your practice.

8%

lower abandonment rate

Our clients have reduced call abandonment rates by an average of 8%

Tell Us About Your Practice

We learn about your hospital, services, providers, and communication goals.

We Create Your Content

Custom scripts. Professional voice talent. Veterinary-focused messaging.

We make it easy

Whether we automate the process or provide ready-to-upload files, we make sure your recordings are always current with minimal effort from your team.

Fresh Content Every Month

Seasonal reminders. Practice updates. New recordings every month.

OUR PROCESS

From your practice to better communication

A simple, managed process that keeps your callers informed and your practice top of mind.

OUR PROCESS

Multi-Location Organizations

For veterinary groups looking to standardize communication across multiple hospitals.

Centralized content management

Manage messaging across all locations.

Customized implementation

Tailored setup to fit your organization needs.

Dedicated onboarding

Personalized onboarding and training for your team.

Volume discounts

Save more as your organization grows.

Enterprise support

Priority support from a team that understands you.

FAQs

  • We specialize in creating customized message-on-hold programs for veterinary hospitals across the United States, with a focus on primary care, specialty hospitals, and urgent care and emergency services. Our programs provide valuable information to pet owners while they wait on hold, helping to educate and engage them while building trust with your practice.

  • We work collaboratively with you to determine the topics for your hospital's on-hold messages. By combining your knowledge of your client base and key services with our expertise in messaging that works, we can curate messages that are not only effective but also timely and seasonally appropriate.

  • Absolutely! Our Paws Pause service is specifically designed to work with voice-over-internet-protocol (VOIP) systems, so you can use our service with confidence knowing that it will work seamlessly with your existing setup.

  • We work with you to gather information to create your custom scripts. We then present the scripts to you for final approval before heading to the studio to produce your on-hold messages. This process typically takes 10 to 15 days, but you can feel at ease with your core or placeholder messages playing in the meantime, allowing us to take the time needed to create quality messages tailored to your hospital.

  • Yes, you can cancel your subscription with us at any time.

  • With a custom on-hold program, you can:

    Increase sales by promoting your services, products, and special offers.

    Drive traffic to your website and social media channels, giving your business greater exposure and visibility.

    Create a positive first impression for callers, giving them a sense of what your practice is all about and why you're the best choice for their pet.

    Educate callers about the importance of your services for their pet's health, building trust and loyalty with your clients.Item description

  • Yes. Paws Pause works with virtually every modern business phone system, including Weave, RingCentral, Microsoft Teams, Zoom Phone, Cisco, 8x8, Dialpad, and many others.